As a company that deals with software, all sales conducted through Plug-N-Play
will be considered final. We will allow returns under the following conditions.
- You changed your mind about the order and wish to return the product within
14 days. The product must be returned unopened to receive a refund or credit.
- The product you received is not the product ordered.
You must return the product to us undamaged AND in perfect condition. The
product must be unregistered, and with all manuals and enclosures that shipped
with the product. If it is a Retail Box product, you must return it in a protective
cardboard box or other similar shipping carton like the one we used to ship
it to you originally. Damaged and/or incomplete products are subject to restocking
fees of from 10% to 50%. In cases of major damage or abuse, the product may
be refused.
Shipping charges are NOT refundable
Shipping will be Priority Mail with Delivery Confirmation unless otherwise noted.
To avoid costly returns, check the System Requirements for each title. Be sure
you have at least all of the system requirements before ordering. If there are
any questions, please contact us before you order.
In cases of return, you must obtain an RMA number prior to returning the product.
Email admin@plug-n-play.net
with Your Name, Your Order Number (invoice number on your invoice), the title
of the product, and the specific problem you have encountered. Products returned
without an RMA number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with
the correct product at no cost to you. Email admin@plug-n-play.net
for a replacement shipment. We will include a prepaid return mailer in your
replacement shipment that you can use to return the incorrect product to us.
We reserve the right to refuse any order. The determination for crediting
your account versus providing you with a refund will be made on a case-by-case
basis. Shipping is to the UNITED STATES only. Overseas orders will be cancelled and refunded |
